Terms & Conditions

1. Overview

By engaging with Arc & Ry Sleep Solutions, you agree to the following terms and conditions. These terms are in place to ensure a clear, supportive, and professional experience for all families.

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2. Services

Arc & Ry Sleep Solutions provides personalised sleep consulting services for infants and children. All advice, strategies, and plans are tailored to your child and family, however results may vary as every child is different.

Sleep support is based on evidence-informed practices and is designed to guide and support you — but implementation and consistency remain the responsibility of the parent or caregiver.

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3. Payment & Refunds
All services must be paid in full prior to the commencement of your consult or support period.

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Payments are non-refundable unless otherwise stated.

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Once your intake form has been completed and submitted, your service is considered commenced. Due to the time spent reviewing your information, assessing your child’s needs, and preparing your personalised plan, no refunds will be provided from this point onward.

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If you choose to discontinue support after your service has commenced, no partial refunds will be issued.

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In the unlikely event that Arc & Ry Sleep Solutions is unable to deliver your service, a partial or full refund may be provided at discretion.

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4. Cancellations & Rescheduling

Mini Consults:

• A minimum of 24 hours’ notice is required to reschedule your session.

In-Home Consults:

• A minimum of 48 hours’ notice is required to reschedule.

If sufficient notice is not provided, your session may be forfeited.

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5. Support Period (Full Sleep Support)

Your support period begins on the agreed start date and runs for the allocated duration (e.g. 10–14 days depending on your package).

Support is provided via agreed communication channels and during reasonable hours. While I aim to respond promptly, response times may vary.

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6. No Guarantees

While many families see significant improvements, results cannot be guaranteed. Sleep outcomes depend on a range of factors including consistency, implementation, and your child’s temperament and development.

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7. Medical Disclaimer

Sleep advice provided by Arc & Ry Sleep Solutions is not medical advice and should not replace guidance from your GP, paediatrician, or other healthcare professionals.

If you have concerns about your child’s health, development, or feeding, please seek medical advice.

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8. Responsibility

Parents and caregivers are responsible for implementing all strategies and ensuring they feel comfortable with the approach used.

You are never required to follow any strategy that does not feel right for your family.

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9. Confidentiality

All personal information shared will remain confidential and will not be disclosed to third parties without your consent, unless required by law.

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10. Changes to Services

Arc & Ry Sleep Solutions reserves the right to update or modify services, pricing, or terms at any time.

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11. Contact

If you have any questions about these terms, please contact:
📧 arcandrysleep@outlook.com