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Please read carefully before commencing services. By engaging Arc & Ry Sleep Solutions, you acknowledge and agree to the following terms:

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1. Nature of Services

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• Arc & Ry Sleep Solutions provides sleep education, guidance, and support for families.

• All advice is general in nature and based on current safe sleep recommendations.

• Services are not medical advice and do not replace medical care.

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2. Parental Responsibility

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• You remain solely responsible for your child’s health, safety, and wellbeing.

• You must disclose any relevant medical conditions, developmental concerns, or circumstances that may affect your child’s sleep or care.

• It is your responsibility to follow recommendations in a way that is safe and suitable for your family.

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3. No Guarantees

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• Every child is unique. While many families see improvements, no outcome can be guaranteed.

• Progress depends on your child’s temperament, consistency of implementation, and external factors (e.g. illness, teething, travel).

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4. Safe Sleep Commitment

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• Arc & Ry Sleep Solutions will only provide guidance that aligns with recognised safe sleep practices (including SIDS and Kids recommendations).

• Any advice given should be adapted and implemented at your discretion with your child’s safety as your highest priority.

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5. Payments & Refunds

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• Payment is required at the time of booking unless otherwise agreed.

• Fees are non-refundable once a consultation or package has commenced.

• Reschedules must be requested at least 24 hours in advance. Missed appointments may be forfeited.

 

6. Cancellations

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• Cancellations made more than 48 hours before a scheduled consultation may be refunded or credited at the discretion of Arc & Ry Sleep Solutions.

• Cancellations within 48 hours are non-refundable.

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7. Support Periods

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• Packages include a defined period of support (e.g. 10 days).

• During this time, clients will receive daily check-ins as needed, with advice and encouragement tailored to your family’s progress.

• Once this period ends, additional support can be purchased separately.

• Messages, emails, or calls outside the agreed period may not be responded to.

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8. Support Hours & Response Times

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• Support is available Monday to Friday, 9:00am – 5:00pm AEST.

• Arc & Ry Sleep Solutions does not provide support on weekends or public holidays.

• Responses will be provided within support hours. While every effort is made to reply promptly, response times may vary depending on availability and workload.

• Clients are encouraged to keep a log of questions or updates and share them during daily check-ins.

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9. Confidentiality & Privacy

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• All personal information shared is treated with confidentiality.

• Information will not be disclosed to third parties unless required by law.

• Arc & Ry Sleep Solutions may use anonymised case examples for education or marketing purposes (with identifying details removed).

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10. Liability

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• By engaging services, you acknowledge that Arc & Ry Sleep Solutions is not liable for:

  • Any injury, loss, or damage that may arise from implementing guidance.

  • Outcomes that differ from your expectations.

• You accept responsibility for how you choose to use the information provided.

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11. Agreement

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By booking and engaging services, you confirm that you:

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• Have read and understood these Terms & Conditions.

• Acknowledge that the advice provided is not medical advice.

• Accept responsibility for your child’s safety, wellbeing, and outcomes.

 

Arc & Ry Sleep Solutions is here to guide, encourage, and support you on your family’s sleep journey with compassion and professionalism.